Privacy Policy

1. Data Controller

Loocal is responsible for processing personal data collected on this website. For privacy-related queries, contact us at [email protected].

2. Data collected

We collect data you provide directly: name, email address, phone number, delivery address, and order details. We also automatically collect information about your device and browsing for service improvement purposes.

3. Purpose of processing

• Order processing and fulfillment
• Communication regarding your order status
• Seller account management (if applicable)
• Compliance with legal obligations

4. Legal basis

Processing of your data is based on execution of the sales contract (Art. 6(1)(b) GDPR), compliance with legal obligations (Art. 6(1)(c)), and for marketing communications, your consent (Art. 6(1)(a)).

5. Data sharing

Your personal data may be shared with sellers on our platform for order preparation and shipping. We do not sell your data to third parties. We use Stripe for secure payment processing.

6. Cookies

We use essential cookies for website operation (shopping cart, language preferences). Analytical and marketing cookies are only used with your consent.

7. Your rights (GDPR)

You have the right to:

• Access your personal data
• Rectify incorrect data
• Erase your data (right to be forgotten)
• Object to processing
• Data portability
• Lodge a complaint with the CNPD (www.cnpd.pt)

To exercise any of these rights, contact us at [email protected].

8. Data retention

Order data is retained for 10 years to comply with tax and accounting obligations. Account data can be deleted upon request, unless there is a legal obligation to retain it.